Privacy Notice and Doctor Data Commitment
1. Our Doctor Data Commitment
- Care & Connect never gives patient names, mobile numbers, survey answers or follow-up records to any pharmaceutical company.
- If a company sponsors a doctor’s membership, it still cannot see who the doctor’s patients are or what the doctor records. Sponsorship never requires a doctor to prescribe, recommend or promote any product.
- The doctor controls their own account and can ask us to delete their data at any time.
2. Who we are
Care & Connect, [registered company name and address to be added]. Questions, requests and complaints: support@careandconnect.in [grievance officer name to be added].
3. What information we handle
- Doctors: name, email, mobile number, medical registration number (optional), hospital or clinic, and sign-in details.
- Follow-up records a doctor creates: patient name, optional patient mobile number, visit and follow-up dates, and an optional short note written by the doctor.
- Patients: name, mobile number, date of birth (if entered), survey answers, and a record of the consent they gave.
4. Why we use it
- To run doctor accounts and approve doctors.
- To show a patient’s survey answers to the doctor the patient chose.
- To show a doctor their own follow-up reminders and monthly activity charts.
- To keep the service secure, prevent misuse and meet legal duties.
We use information only for these purposes. We do not use patient information for advertising.
5. Who can see what
| Person or group | What they can see |
|---|---|
| The patient | What they chose to share, and the consent they gave. |
| The doctor the patient consented to | That patient’s survey answers and the doctor’s own follow-up records. |
| Other doctors | Nothing about another doctor’s patients, unless the patient gives that other doctor their own consent. |
| Pharmaceutical companies and their representatives | No patient details and no doctor–patient records, ever. |
| Visitors to our website | Only the profiles and posts that the person chose to publish and that an administrator approved (see sections 6 and 7). |
| A company that sponsors a membership | Only simple counts, such as how many doctors were invited and how many accepted. Never who a doctor’s patients are, what a doctor records, or a doctor’s posts or follow-ups. |
| Care & Connect staff | Only what an authorised person needs for support, security or legal reasons. |
6. Public profile and photo (optional)
A doctor or an community partner may ask to be shown on the Care & Connect website with their name, specialty or role, city, years of experience and photo. This is optional and is never a condition for using Care & Connect. We ask for separate consent for it, and an administrator checks and approves every profile before it appears. Photos are resized in your browser and hidden photo data (such as location) is removed. You can remove your profile at any time from your account page; it leaves the website at once and your photo is deleted. Showing a profile does not mean that the person, or Care & Connect, endorses any company or product.
7. Doctors’ thoughts and discussions
Doctors may submit short professional posts. Every post is checked for abusive language and by an administrator before it is published. Posts must not contain patient details, promotion of any medicine, brand or company, phone numbers, email addresses or web links. We may reject or remove any post. A doctor can remove their own post at any time.
8. Community partners
Community partners are people who help introduce Care & Connect to doctors, clinics and communities. They create their own account, confirm their email, and may publish a profile as described in section 6. Community partners and companies never receive patient information.
9. Service providers and keeping information
We use trusted providers to host the service, manage sign-in and protect it from misuse. They may only handle information on our instructions. [Where information is stored, and how long each kind of record is kept, to be added after legal review.]
10. Consent and withdrawing it
Where we rely on consent, we ask for it clearly and for one purpose at a time, in plain language. Nothing is pre-ticked. You can withdraw consent at any time as easily as you gave it, by writing to us or using the withdrawal option when it is available. Withdrawing does not undo what was lawfully done before.
11. Your rights
You may ask to see the information we hold about you, correct it, have it erased, and make a complaint. Write to support@careandconnect.in. If we cannot resolve a complaint, you may approach the Data Protection Board of India.
12. Children
For anyone under 18, we need the consent of a parent or lawful guardian before using their information.
13. Keeping information safe
Information is sent over secure (HTTPS) connections and access is limited to the people who need it. If a data breach affects you, we will tell you and the authorities as the law requires.
14. Changes to this notice
When this notice changes in a way that matters, doctors will be asked to read and accept it again the next time they sign in.
This notice is available in English. Hindi and Marathi versions, and other Indian languages, should be added before launch.